Terms of Service

1. Who we are

Knoqly Fiber is a dba of Hoffman Consulting and Sales LLC ("Knoqly", "we", "us"). Knoqly runs door-to-door sales programs for residential fiber internet providers and operates this software (the "Platform") to onboard, schedule, and pay the sales representatives who work those programs.

These Terms govern your use of the Platform. By creating an account or signing in, you agree to them. If you do not agree, do not use the Platform.

2. Accounts

Accounts are created by invitation from Knoqly or a Knoqly recruiter. One person per account. You must be at least 18 years old.

You are responsible for everything done under your account. Keep your sign-in credential private. Tell us at once if you believe someone else has used your account.

You must give accurate identity, tax, and contact information and keep it current.

3. Reps are independent contractors

If you sell on a Knoqly program, your working relationship with Knoqly is governed by the separate independent contractor agreement you sign during onboarding, including pay, chargebacks, and termination. These Terms cover only your use of the Platform. Where the contractor agreement and these Terms conflict on a working-relationship matter, the contractor agreement controls.

Nothing in these Terms makes you an employee, partner, or agent of Knoqly or of any internet provider.

4. Acceptable use

Use the Platform only for Knoqly program work. Do not share your account, scrape or copy Platform data, probe or disrupt the service, upload malware, or use the Platform to break any law.

Data you can see inside the Platform (customer details, rate cards, rosters, payouts) is confidential. Do not copy it out of the Platform, screenshot it, or share it with anyone who is not entitled to it under the Platform's own access rules.

5. Accuracy of what you enter

Every sale you enter must be real, entered at the time of the sale, and carry the customer's correct name, service address, contact details, and the order ID the provider issued. Entries are stored in an append-only record. Corrections are made by a new entry, never by editing history.

Entering a sale you did not make, altering a customer's details, or entering a sale for an address the customer did not authorize is grounds for immediate suspension and may be reported to the provider and to law enforcement.

6. Conduct at the door

At every door you must: wear the provider's badge and branded gear visibly; respect posted no-soliciting signs; leave immediately and without argument when a resident asks you to; never collect or accept payment of any kind; never photograph documents or identification; and enter customer data in the Platform and nowhere else, including your phone's camera roll.

Quote only the provider's current published prices. Do not promise an install date or any offer Knoqly has not authorized for that program.

7. Suspension and termination

We may suspend or close your account at any time for a breach of these Terms, a verified complaint, a lapsed permit or badge, or a request from a provider. We will tell you why unless the law or a provider's investigation prevents it.

You may stop using the Platform at any time. Closing your account does not erase records we must keep for pay, tax, audit, or provider obligations; see the Privacy Policy for retention.

8. Our content and your feedback

The Platform, its design, and its training material belong to Knoqly. You get a limited, revocable right to use them for program work and nothing more. If you send us suggestions, we may use them without owing you anything.

9. No warranty

The Platform is provided as is. We do not promise it will be error-free or available at all times. Pay figures shown in the Platform are informational until a payout is issued; the contractor agreement and the issued payout statement control what you are owed.

10. Limit on liability

To the fullest extent the law allows, Knoqly is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, and our total liability to you under these Terms is capped at $100. This cap does not apply to amounts owed to you under the contractor agreement, and nothing here limits liability that cannot be limited by law.

11. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules.

12. Changes

We may change these Terms. When we do, we will post the new version with a new effective date and show you a notice in the Platform at your next sign-in. Continued use after the effective date means you accept the change. Material changes to your working relationship are never made through these Terms; those go through the contractor agreement.

13. Contact

Hoffman Consulting and Sales LLC dba Knoqly Fiber. 15474 S Revolutionary Way, Bluffdale, UT 84065. Email: legal@knoqly.com.